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24-hour emergency contact number: 877-267-4764

If you smell the distinctive rotten egg odor of natural gas, hear a hissing sound near a gas meter or pipeline or if you see a broken line follow the steps below:

If you smell gas inside:

  • Evacuate everyone immediately, including pets.
  • Leave the door open behind you as you evacuate the premises.
  • From a safe location, outside of the building and away from the gas leak, call the Great Plains Natural Gas, emergency contact number: 877-267-4764.
  • If the leaking gas ignites, don’t attempt to extinguish the flames.
  • Call the fire department at 911.
  • Keep other people and animals away from the area.

DO NOT do any of the following:

  • Do not use a telephone or cell phone inside the building.
  • Do not open or close any windows.
  • Do not flip light switches; pull plugs or operate electrical devices. This includes garage door openers, door bells and any type of vehicle, machinery or equipment.  Any sparking could ignite the gas.
  • Do not smoke or light matches.
  • Do not re-enter the building until you are told it is safe to do so.

If you smell gas outside:

  • Evacuate the area immediately.
  • Do not use electronic devices or cell phones near the area of the leak.
  • From a safe location, away from the gas leak, call the Great Plains Natural Gas, emergency contact number: 877-267-4764.
  • Do not smoke or light matches near the area of the leak.
  • If the leaking gas ignites, don’t try to extinguish the flames.
  • Call the fire department at 911.
  • Keep other people and animals away from the area.

If digging and natural gas pipeline damage is suspected:

  • If motorized equipment can be turned off safely, do so to prevent the ignition of accumulated gas.
  • Abandon the equipment and leave the area on foot.
  • Do not attempt to restart the equipment until you are told it is safe to do so.
  • Do not use any electronic devices including cell phones near the area of the leak.
  • From a safe location, away from the gas leak, call the Great Plains Natural Gas emergency contact number 877-267-4764.
  • Do not smoke or light matches near the area of the leak.
  • If the gas ignites, do not attempt to extinguish the flames.
  • Call the fire department at 911.
  • Keep other people and animals away from the area.

Please note: Billing information is available Monday-Friday, 7 a.m. to 7 p.m. at 877-267-4764.