Customer Service Hours

7:30 AM-6:30 PM CST

24-Hour Emergency


Online Account Services

Online Account Services

Great Plains Natural Gas’ Online Account Services offer a great way to conveniently and securely manage your account online. You can access Online Account Services from any device 24/7. That means you can log in to your account, using our mobile-friendly site, any time of day. These self-service tools are free of charge and give you the ability to pay your bill online, review your account information, usage history and billing statement analysis of detailed monthly charges. Check out the benefits of Online Account Services:

Multi-factor Authentication (MFA) Now Mandatory For All Online Accounts

Multi-Factor Authentication (MFA) is a security feature for our Online Account Services customers. With MFA, you choose if you would like to receive a code through text or email to verify your login.

What Is Multi-Factor Authentication (MFA)?

Enabling Multi-Factor Authentication (MFA) will enhance login security and ensure that you are the only person with access to your account. A single-use security code will be sent to your email address or to your mobile phone via text message. You decide how you would like to receive the code. After logging in with the correct username and password, you will be required to enter the security code.

Payment Center

In the Online Account Services Payment Center, you can make a payment, enroll in Pay By Bank, request Balanced Billing, view your latest statement and your payment history. Plus, you’ll see your usage graph showing this year’s and last year’s usage history.

Account & Service Center

Get detailed reports of charges and payments to your account, request a letter of credit, view previous statements, view your statement comparison & analysis chart. You can also submit service requests to start, stop, or transfer service.


Make changes to your account information, such as mailing address, email address, phone number(s), and emergency contact. Plus, you can change your username and password.

Enroll Additional Accounts

Manage multiple accounts and make payments for each, in one, convenient, online location.

Help & Information

View frequently asked questions, send us a message, and provide feedback.

Please Do Not Use Great Plains Natural Gas’ Online Forms If:

  • You need service within the next two business days; or
  • Your service has been disconnected because you have not paid your Great Plains utility bill.

Instead, please call our Customer Service Center at 877-267-4764. We are available to take your calls from 7:30 A.M. – 6:30 P.M. | Monday through Friday.

Please verify that your e-mail address and daytime phone number are correct so we can contact you regarding your request.

This website is secure. The service request forms use Secure Socket Layer (SSL) encryption technology during data transmission. For more information, please review our Legal Disclaimer.