As the situation with COVID-19 (coronavirus) continues to evolve, Great Plains’ priority is always the safety and health of our employees, our customers and the public. We know our customers look to us to provide safe and reliable natural gas service, an essential service which requires employees being available 24/7 to fulfill critical roles and emergency response.
We have instituted certain measures to help protect our employees from exposure to COVID-19 and to curb the potential spread of the virus in customer homes and facilities. We are closely following recommendations from the Center for Disease Control and Prevention (CDC). This includes recommendations on social distancing. These temporary practices may appear less friendly than the interaction you’ve come to expect from us, but please know we are committed during this difficult time to providing our same high level of customer service.
For more information on the measures we are taking to ensure the safety of our employees, our customers, and our communities, click here.
PERMANENT CHANGE TO CUSTOMER SERVICE HOURS
Effective June 1st, 2020, customer service will be available from 7:30 A.M. – 6:30 P.M. Emergency response will remain available 24/7 by calling 877-267-4764.
As always, you have the ability to manage your Great Plains account online. This includes making payments, starting or stopping service, updating contact information, and many other account functions. Online Account Services is always available on any device. Click here to learn more or to register your account.
As the situation with COVID-19 (coronavirus) continues to evolve, Great Plains’ priority is always the safety and health of our employees, our customers and the public. We know our customers look to us to provide safe and reliable natural gas service, which requires employees being available 24/7 to fulfill critical roles and emergency response.
We have instituted certain measures to help protect our employees from exposure to COVID-19 and to curb the potential spread of the virus in customer homes and facilities. We are closely following recommendations from the Center for Disease Control and Prevention (CDC). This includes recommendations on social distancing. These temporary practices may appear less friendly than the interaction you’ve come to expect from us, but please know we are committed during this difficult time to providing our same high level of customer service.
For more information on the measures we are taking to ensure the safety of our employees, our customers, and our communities, click here.
Great Plains Natural Gas collaborated with HomeServe, a premier provider of home emergency repair programs. With HomeServe’s coverage plans, you can save money, eliminate the inconvenience of finding a quality contractor and be sure that the job is professionally completed and guaranteed.
- $0 deductible
- Local, licensed and insured technicians
- Repairs guaranteed for 1 year
- 24/7 repair hotline
Residential Rebate Programs
We’re committed to helping customers save energy and money. Check out our current rebate offerings.
