EMERGENCY Information

COVID-19 Response

SCAM ALERT

Scammers are texting customers and telling them they could get $500. They are also stating they may be automatically eligible  for the $500 if they or a family member receives benefits from social service programs such as SSI, SNAP, or TANF. The text includes a link to apply which goes to a Google form and requests a picture of the applicant’s ID or a selfie. If submitted, the scammer then tells the victim that he or she has been approved for a direct deposit and instructs the victim to provide bank routing and account information.
If you’ve received this text or any suspicious communication regarding LIHEAP, do not provide personal information. Visit our Assistance Page for information on how to safely apply or help. There are more tips for avoiding scams on our Scam Awareness page.

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Payment Options

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Important Notice for Minnesota Customers

Beginning August 02, 2021, Great Plains Natural Gas is lifting our suspension of disconnections for accounts with a past due balance. We will resume collection of late fees for accounts not in a payment plan on August 02, 2021 as well.

Click here to view the complete notice for resuming disconnects and late fees.

It’s important to us that you stay connected. If you have a past-due account, whether from an ongoing financial hardship or recent hardship, please visit our Assistance Page for details on how we, and other organizations, can help.

We are doing everything we can to help our customers through this unprecedented time. We are working with federal, state, and local agencies to provide financial assistance for those in need. Click the button below to find out more about your energy assistance options.

Financial Assistance

Special Projects

Service Point Audit

Quality Control Survey

Special Projects

Continuous Service Agreement & Property Portal for Property Owners and Landlords

Never have a lapse in service at your properties with our Continuous Service Agreement.

The following online tasks are available through the portal:

  • Add or remove properties on your Continuous Service Agreement
  • Check the service status of existing properties
  • Determine if service at an address is in your name or a tenant’s name

Property Portal

Call 811 Before You Dig

homeserve

Great Plains Natural Gas collaborated with HomeServe, a premier provider of home emergency repair programs. With HomeServe’s coverage plans, you can save money, eliminate the inconvenience of finding a quality contractor and be sure that the job is professionally completed and guaranteed.

  • $0 deductible
  • Local, licensed and insured technicians
  • Repairs guaranteed for 1 year
  • 24/7 repair hotline
Learn More

Saving Money… Saving the Planet

Installing high-efficiency natural gas appliances in your home is a smart investment that will save you money and improve your comfort. Energy-efficient equipment makes your energy dollars go farther!

Great Plains offers customers a variety of rebates through Conservation Improvement Programs. Visit the links below to learn more about how you can save energy and money.

Energy Efficiency

Residential Rebate Programs

We’re committed to helping customers save energy and money. Check out our current rebate offerings.

Residential Incentives

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