EMERGENCY Information

As the situation with COVID-19 (coronavirus) continues to evolve, Great Plains’ priority is always the safety and health of our employees, our customers and the public. We know our customers look to us to provide safe and reliable natural gas service, which requires employees being available 24/7 to fulfill critical roles and emergency response.

We have instituted certain measures to help protect our employees from exposure to COVID-19 and to curb the potential spread of the virus in customer homes and facilities. We are closely following recommendations from the Center for Disease Control and Prevention (CDC). This includes recommendations on social distancing. These temporary practices may appear less friendly than the interaction you’ve come to expect from us, but please know we are committed during this difficult time to providing our same high level of customer service.

For more information on the measures we are taking to ensure the safety of our employees, our customers, and our communities, click here.

CHANGE TO CUSTOMER SERVICE HOURS

In an effort to accommodate both our customers and our staff during this difficult time, we are temporarily adjusting our customer service hours to 8 a.m.- 5 p.m., Monday through Friday. Emergency response will remain available 24/7 by calling 877-267-4764.
As always, you have the ability to manage your Great Plains account online. This includes making payments, starting or stopping service, updating contact information, and many other account functions. Online Account Services is always available on any device. Click here to learn more or to register your account.

As the situation with COVID-19 (coronavirus) continues to evolve, Great Plains’ priority is always the safety and health of our employees, our customers and the public. We know our customers look to us to provide safe and reliable natural gas service, which requires employees being available 24/7 to fulfill critical roles and emergency response.

We have instituted certain measures to help protect our employees from exposure to COVID-19 and to curb the potential spread of the virus in customer homes and facilities. We are closely following recommendations from the Center for Disease Control and Prevention (CDC). This includes recommendations on social distancing. These temporary practices may appear less friendly than the interaction you’ve come to expect from us, but please know we are committed during this difficult time to providing our same high level of customer service.

For more information on the measures we are taking to ensure the safety of our employees, our customers, and our communities, click here.

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Continuous Service Agreement & Property Portal for Property Owners and Landlords

Never have a lapse in service at your properties with our Continuous Service Agreement.

The following online tasks are available through the portal:

  • Add or remove properties on your Continuous Service Agreement
  • Check the service status of existing properties
  • Determine if service at an address is in your name or a tenant’s name

Property Portal

Call 811 Before You Dig

homeserve

Great Plains Natural Gas collaborated with HomeServe, a premier provider of home emergency repair programs. With HomeServe’s coverage plans, you can save money, eliminate the inconvenience of finding a quality contractor and be sure that the job is professionally completed and guaranteed.

  • $0 deductible
  • Local, licensed and insured technicians
  • Repairs guaranteed for 1 year
  • 24/7 repair hotline
Learn More

Saving Money… Saving the Planet

Installing high-efficiency natural gas appliances in your home is a smart investment that will save you money and improve your comfort. Energy-efficient equipment makes your energy dollars go farther!

Great Plains offers customers a variety of rebates through Conservation Improvement Programs. Visit the links below to learn more about how you can save energy and money.

Energy Efficiency

Residential Rebate Programs

We’re committed to helping customers save energy and money. Check out our current rebate offerings.

Residential Incentives