Customer Service Hours

7:30 AM-6:30 PM CST

24-Hour Emergency

877-267-4764

Emergency Information

Emergency Information

Call 811, it is a free call! The One Call Center will let us know who you are and where you intend to dig.

Learn More

Keep Meters Clean

It’s important to keep your natural gas meter clear of debris, vegetation, snow, and ice.

Learn More

Other Safety Information

24-hour Emergency Contact Number: 877-267-4764

If you smell the distinctive rotten egg odor of natural gas, hear a hissing sound near a gas meter or pipeline or if you see a broken line follow the steps below:

If you smell gas inside:

  • Evacuate everyone immediately, including pets.
  • Leave the door open behind you as you evacuate the premises.
  • From a safe location, outside of the building and away from the gas leak, call the Great Plains Natural Gas, emergency contact number: 877-267-4764.
  • If the leaking gas ignites, don’t attempt to extinguish the flames.
  • Call the fire department at 911.
  • Keep other people and animals away from the area.

DO NOT do any of the following:

  • Do not use a telephone or cell phone inside the building.
  • Do not open or close any windows.
  • Do not flip light switches; pull plugs or operate electrical devices. This includes garage door openers, doorbells, and any type of vehicle, machinery or equipment.  Any sparking could ignite the gas.
  • Do not smoke or light matches.
  • Do not re-enter the building until you are told it is safe to do so.

If you smell gas outside:

  • Evacuate the area immediately.
  • Do not use electronic devices or cell phones near the area of the leak.
  • From a safe location, away from the gas leak, call the Great Plains Natural Gas, emergency contact number: 877-267-4764.
  • Do not smoke or light matches near the area of the leak.
  • If the leaking gas ignites, don’t try to extinguish the flames.
  • Call the fire department at 911.
  • Keep other people and animals away from the area.

If digging and natural gas pipeline damage is suspected:

  • If motorized equipment can be turned off safely, do so to prevent the ignition of accumulated gas.
  • Abandon the equipment and leave the area on foot.
  • Do not attempt to restart the equipment until you are told it is safe to do so.
  • Do not use any electronic devices including cell phones near the area of the leak.
  • From a safe location, away from the gas leak, call the Great Plains Natural Gas emergency contact number 877-267-4764.
  • Do not smoke or light matches near the area of the leak.
  • If the gas ignites, do not attempt to extinguish the flames.
  • Call the fire department at 911.
  • Keep other people and animals away from the area.

Please note: Billing information is available Monday-Friday, 7:30 A.M. to 6:30 P.M. at 877-267-4764.