Risk of Disconnect

Payment Arrangements

If you have a past due balance and are having trouble paying your energy bill each month, a payment arrangement can help. A payment arrangement helps you paydown past due debt while making monthly payments on current energy usage.  Under Minnesota law, customers are entitled to a payment arrangement for the payment debts that considers a customer’s financial or extenuating circumstances of the household.  A payment arrangement includes two parts, the monthly installment payment of your past due debt plus your monthly energy usage.

If you have received a disconnection notice, please contact customer service at 877-267-4764 to setup a payment arrangement to not be disconnected.

You can set up a payment arrangement by using the following methods:

• Call Great Plains’ toll-free customer service phone number 877-267-4764:
  • To speak with a Customer Service Representative. This is the best option if you have a larger past due balance or received a disconnection notice as it gives you the opportunity to set up a payment arrangement that best fits your unique financial situation, or
  • Follow the voice prompts of the Automatic Phone System by selecting option number two, “request a payment arrangement” and follow the options.
• Online Account Services:
  • Selecting ‘Request Payment Plan Option’ on Home Page.
  • Chat with a Customer Service Representative.

If you are unable to reach a mutual payment arrangement with a customer service representative, you may appeal the decision with the Minnesota Public Utilities Commission’s Consumer Affairs Office.  The Consumer Affairs Office can be contacted at 651-296-0406 or 800-657-3782, or by email at [email protected].

Things to Remember

Customer usage is read and billed monthly. Payment being required 22 days from the date the bill was printed.  If no payments are made and you do not contact Great Plains to set up a payment arrangement, Great Plains customer service group will be in contact with you to discuss your outstanding bill.

If your service is disconnected for nonpayment, you’ll need to pay the following before your natural gas service can be reconnected:

• Past Due Balance
• Reconnection Fee of $45.00

There are assistance programs that can also help, for more information: Assistance Programs – Great Plains Natural Gas Company