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Understanding your bill

In February, Great Plains Natural Gas upgraded its customer billing system, and you began receiving a new bill format. As a result of this change, your Great Plains customer account number also has changed.

To ensure prompt crediting to your account, please remember to include your new account number on any checks or payments mailed to Great Plains. If you are using a bill pay service to automatically pay your Great Plains bill, make sure your information is updated with the new Great Plains customer account number.

Your new account number is located in the upper right corner of your Great Plains bill.

For an explanation of any part of Great Plains bill format, just click on that specific section. The larger image shows the front of our bill; the smaller, inset image displays the back of the bill.

1. Customer Information
Here you will find the name listed on the account, as well as the service address, where natural gas is delivered.

2. New Account Number
This area contains your new account number, the bill date, the amount due, and the date payment is due.  Information previously connect to your old account number will be linked to your new account number.

3. Account Summary
This area provides a summary of your account: your previous balance, previous payment, current balance, total amount due, and the due date of your next payment. Adjustments, if any will also be shown here.

4. Great Plains Natural Gas Contact Information
Use the information here to contact us, to report an emergency and to get answers to all of your billing and customer service questions.

5. Charge Detail
This area gives a detailed listing of natural gas utility service charges, including your consumption, the most recent meter reading, days in the billing cycle and the applicable rate schedule. A separate section will be shown for each service.

6. Usage History
This graph shows up to a 13 month comparison of your historical natural gas consumption. 

7. Bill Remittance Stub
Return this portion of the bill to Great Plains Natural Gas with your payment.  When mailing your payment, please make sure the address on the remittance stub shows through the window on the return envelope.

8. Ways to Pay Your Bill
This section provides information about the various bill payment options available to Great Plains Natural Gas customers.

9. Billing Terms & Definitions
Important billing terms and definitions that are useful for understanding your bill can be found in this area.

10. New Address or Phone Number
If your contact information has changed, please complete this section and send it to Great Plains Natural Gas with your payment.

If you have questions about the bill format, please contact Great Plains Natural Gas at 877-267-4764.

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