Customer Service Hours

7:30 AM-6:30 PM CST

24-Hour Emergency


Service Point Audit

Service Point Audit

Distribution Integrity Management Program (DIMP)

Great Plains Natural Gas Company is conducting its annual quality control survey of the natural gas system to ensure public safety and the proper operation of the gas lines and meters.

The project involves a technician walking alleys, streets and highways to inspect the natural gas mains and service lines maintained by Great Plains. Southern Cross Corporation has been hired to perform this survey. You will be able to recognize Southern Cross employees by the personal protective equipment (high visibility vests and clothing) with the Great Plains logo. They will be driving vehicles labeled with both Great Plain and Southern Cross logos.

The Southern Cross employee will require access to customer property and the natural gas meter. In some areas where access to the yard is not possible, the technician will utilize a laser instrument and binoculars to view the quality and condition of the meter. They will have identification and will explain their purpose for being on private property. They will not need to enter a customer’s home.

Currently Surveying:


  • The quality control survey is complete for 2023

North Dakota

  • The quality control survey is complete for 2023