Great Plains Natural Gas Co. a division of Montana-Dakota Utilities Co., understands the importance of protecting the privacy of all information provided by customers. We respect and protect your privacy and recognize the importance of our customers’ trust. The purpose of this notice is to inform you of the types of Personally Identifiable Information (PII)* that we collect, security measures that we take, and how we share information inside and outside of our company. *Personally Identifiable Information (PII) is defined as data that can be used to distinguish or trace the identity of an individual (e.g., name, Social Security number, biometric record, etc.) alone, or when combined with other personal or identifying information that is linked or linkable to a specific individual.
In the course of providing natural gas service, Great Plains only collects and maintains the customer PII needed to perform its regulated utility business functions. Great Plains collects and maintains PII in order to provide safe and reliable utility service; to provide other services for safety reasons; to detect and prevent unauthorized use of utility services; to prevent fraud; and to meet legal and regulatory requirements. Great Plains collects information, including PII at the time natural gas service is requested, including:
In the normal course of providing utility service, we obtain information including:
Sharing Information Inside the Company
Great Plains may disclose information, including PII (as described under the heading “Information We May Collect”), to affiliates, and a limited number of contract-bound third-party program contractors and evaluators who are held to strict confidentiality provisions. This helps us provide customer service, maintain customer accounts, for safety reasons, to address unsatisfactory conditions with customers’ accounts, facilities or equipment, and offer services to our customers.
Information Sharing Outside the Company
Great Plains will only share your PII outside the company under the following conditions:
Importantly, Great Plains does not sell your PII and, except as provided for above, Great Plains does not share your PII with thirdparties.
Customers and Former Customers
Our privacy policies and practices apply to our existing customers and to former customers. Great Plains’ customers may review their own PII on file with the utility by contacting Great Plains at 877-267-4764 and making an arrangement to visit the local Great Plains office. Customers can request the deletion of a Social Security number and/or correction or deletion of any customer PII data improperly collected or retained. Disputes regarding the deletion of a Social Security number or customer PII data that remain unresolved for more than 45 days from the date of the request for deletion may be brought by the customer or the utility to the Commission for a determination. The Commission can be reached at 651-296-0406 or 800-657-3782.
7:30 A.M. – 6:30 P.M. | Monday-Friday