Customer Service Hours

7:30 AM-6:30 PM CST

24-Hour Emergency


Balanced Billing

Balanced Billing

Balanced Billing provides customers a method of paying for their energy usage in a way to avoid the highs and lows associated with normal monthly billing. This plan is designed to help you take the guesswork out of budgeting for your utility bills.

How Balanced Billing Works:

Your monthly bill is computed by taking an average of your natural gas usage during the previous eleven months and the current month’s usage. Current energy rates are then applied to this average monthly usage to calculate the current payment due. Averaging your usage over the year can reduce large fluctuations in usage brought on by extreme weather conditions.

To enroll, log in to your account online. Eligible accounts have a Balanced Billing, ‘Sign up Now’ button on the right-hand side of the main account page.