Customer Service

Great Plains Home » Customer Service


Customer Service

Great Plains Natural Gas provides you with the comfort you expect from an energy source and unsurpassed quality service at the lowest possible cost. Our attentive and dedicated employees are available to help you with any questions or concerns you may have. In addition to delivering natural gas safely to your home, we also provide a variety of educational materials, energy safety training and other services. Information on our website will answer most questions. If your question is not answered, please contact us via the options below.


Gas Service Emergency

You can report a gas leak, carbon monoxide alarm, a line break or any other natural gas service emergency by contacting us at 877-267-4764 any time of day. Please do not make emergency requests via email. Find out more…

Customer Service Requests

Contact Great Plains Natural Gas Monday through Friday, 7 a.m. to 7 p.m. at 877-267-4764.

Continuous Service Program

For property owners who would like to maintain continuous service to properties they rent, we offer a Continuous Service Program.  Please visit our ​Property Owners & Landlords page for more information, including an electronic copy of the Agreement.

Release of Customer Energy Usage Data

Customers seeking to share their Energy Usage Data with a third party must complete the approved consent form. The Consent to Disclose Utility Energy Usage Data will provide your most recent usage history to the organization/individual you designate. Once complete, the form may be returned by emailing or faxing to (701) 323-3104.

Payment and billing details are not provided with this consent release. More detailed information is available by logging in to your account through Online Account Services.